Orders submitted before 1pm AEDT will be processed and sent same day. Orders submitted after 1pm will be sent the following business day.
We offer FREE Express Shipping (1-3 business days) on all orders over $99.99
For all orders under $99.99 there will be a flat rate of $11 for Express Shipping or $8 for Regular Shipping.
We ship worldwide via Australia Post with a flat rate delivery fee of $30.
Please note all prices are quoted in Australian Dollars. International customs charges and taxes are payable by the receiver. We are not responsible for any additional charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.
If you are a Townsville local you can select at the Checkout to pick up your item in-store at Shop 2/345 Flinders. St. Townsville, 4810 or Shop 247 Stockland Shopping Centre 4814
We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note on most of our items. If you wish to exchange or be credited for your order it must be done within 14 days of delivery. Unfortunately no refunds for change of mind or incorrect sizing chosen.
Sale items are final sale.
Accessories and Swimwear bottoms are not eligible for return or exchange due to their intimate nature.
Returned items must be in their original, new & unworn condition with all tags intact. Of course you can try the garment on. Please just be careful to not damage the item or mark it with deodorant, creams, perfume or makeup etc. When you try on your shoes for the first time, please make sure you try them on a carpeted area to avoid scratching on the soles.
If the item is not re-saleable as new & original condition the return may be refused & posted back to you at your expense.
Please include your original invoice if you wish to return or exchange your order.
If you simply wish to exchange your item for a different size please supply a prepaid postbag in with the returned item so we can send your garment(s) straight back to you. Alternatively we will need to take payment for the postage cost prior to sending you the new garment(s).
RECORD YOUR TRACKING #
In the event that your returned parcel becomes lost in the post we will not be held accountable. It is important that you clearly address the parcel and keep a copy of the tracking number in case you need to take recourse with Australia Post.
ONLINE CREDITS (or Gift Voucher)
Returns are processed within 24-72 hours of receiving the item, upon processing your return we will issue you a unique online discount code VIA email which will be equal to the value of your purchase, less any shipping costs paid.
Credits/Vouchers are valid for 24months & can be used on any item/s. Simply enter the code at the checkout that was issued to you via email.
If you’ve lost the original email with your unique code, please email us at firstname.lastname@example.org
All sale items are considered "final sale" and are not eligible for exchange, credit or refund. If a sale item is found to be faulty or defective then it may be returned for an exchange or refund, subject to our inspection.
IMAGES & COLORATION
In general, when shopping online please understand that there may be very slight differences in colouration of items depending on which monitor you view the item on. As an online merchant, this is not something that we can be held accountable for and this will not be accepted as grounds for a refund.
SIZING & FIT
Most of the time, the right size for you will simply be the regular size which you already have in your wardrobe. We do make suggestions on certain styles as needed which may help guide you to make the right selection.
Please understand that our comments regarding sizing & fit are there as a guideline only. We cannot accept incorrect size or being unhappy with the fit as grounds for a refund.
If you're not happy with the size or the fit we will of course allow you to return your purchase for an exchange of a new size (Regular price items only). In the event that we do not have your size (or if you simply do not want a new size), we will issue you with an online credit.